OST Labz Private Limited

Shipping & Return Policy

At OST Labz Pvt Ltd, we are committed to delivering high-quality products and reliable service to our B2B customers across India. This Shipping & Return Policy outlines the terms related to order dispatch, delivery, and replacement in case of any issue with your order.

Shipping Policy Order Processing Time

• Standard Products (Ready Stock): Dispatched within 2–3 business days
• Custom/OEM Orders: Lead time varies from 7 to 21 business days, depending on design approval, branding, and quantity
• Processing Days: Monday to Saturday (excluding public holidays)

• We ship PAN-India to all serviceable pin codes.
• International/Bulk export shipping is available on request. Contact us at sales@ostlabz.com

We work with reputed courier/logistics providers including:
Blue Dart, DTDC, TCI Express, Delhivery, and regional transport partners.
Buyers may also arrange pickup or shipping through their own transport channels.

• Shipping charges are auto-calculated at checkout based on order weight and delivery location.
• For large-volume or repeat OEM buyers, shipping discounts may be provided based on agreement.

OST Labz offers a replacement-only policy to ensure buyer satisfaction while maintaining B2B fairness and manufacturing integrity.

• Product received in damaged or non-working condition
• Product has a manufacturing defect
• Wrong product received

• Custom/OEM products with branding/packaging
• Products that have been used, altered, or misused
• Claims made after 7 days of delivery
• Minor packaging scratches or shipping box damage that does not affect functionality

1. Email us at support@ostlabz.com within 7 days of delivery

2. Attach:

• Order ID / Invoice copy
• Clear product images showing the issue
• Unboxing video (recommended for transport damage claims)

• Verified replacements are shipped within 5–7 business days of return confirmation.

• Email: support@ostlabz.com
• Phone: +91-9211893156
• 🏢 Address: OST Labz Pvt Ltd, E-90, First Floor Sector-6, Noida, Uttar Pradesh, India